Refund policy

💚 Refund Policy & 30-Day Happiness Guarantee

Every Planty Tees item is made especially for you after your order is placed. This made-to-order process helps us reduce waste and avoid unnecessary overproduction. 🌱

Because each item is created specifically for your order, we do not offer traditional returns or exchanges for incorrect size selection, fit preference, or change of mind.

However, if something is genuinely wrong with your order, we’ll do our best to make it right. 💚

📅 30-Day Happiness Guarantee

Please contact us within 30 days of delivery if there is a problem with your order.

Email info@plantytees.com and include:

  • Your order number

  • A description of the issue

  • Clear supporting photos or video

Claims submitted more than 30 days after the tracking information shows the order as delivered may not be eligible for a replacement or refund.

✅ Eligible Issues

Your order may qualify for a free replacement or refund if:

  • The item arrives damaged or defective

  • There is a printing or production error

  • You receive the wrong product, design, color, or size

  • The item’s measurements are outside the stated manufacturing tolerance

  • The package is confirmed lost in transit by the shipping carrier

Each claim is reviewed individually. Depending on the circumstances, we may offer a free replacement or refund.

📸 Information We May Request

To help us review your claim quickly, we may request:

  • Clear photos showing the entire item

  • Close-up photos of the damage or printing issue

  • A photo of the size tag

  • Photos of the item laid flat with a ruler or measuring tape

  • A photo of the packaging or shipping label

  • Up to five photos or one short video

Please keep the item and its original packaging until your claim has been reviewed.

📏 Sizing and Fit Policy

Please review the product’s size chart carefully before ordering.

We cannot provide free returns, exchanges, or refunds for:

  • Choosing the wrong size

  • Preference for a looser or more fitted look

  • An item feeling too long, too short, too small, or too large when its measurements remain within the manufacturer’s tolerance

Adult garment measurements may vary by approximately ±1.5 inches due to the manufacturing process.

If the measurements are outside this tolerance, please send us photos of the item laid flat with a ruler or measuring tape. Approved replacements are generally produced in the same size originally ordered.

🔁 Need a Different Size?

We do not offer direct size exchanges because every item is made to order and we do not maintain inventory for resale.

If the item matches the published size chart but you would prefer another size, contact us. We may be able to offer a discount toward a replacement order as a goodwill solution.

✏️ Order Changes and Cancellations

Please email info@plantytees.com within 12 hours of placing your order if you need to change the size, color, design, or shipping address—or if you wish to cancel.

Production begins quickly, so changes and cancellations cannot be guaranteed after this period.

📦 Shipping Address and Delivery Issues

Customers are responsible for providing a complete and accurate shipping address at checkout.

We cannot provide a free replacement or refund when an order is:

  • Delivered to an address entered incorrectly by the customer

  • Returned or delayed because the address was incomplete

  • Marked as delivered to the address provided at checkout

  • Unclaimed or refused by the recipient

If tracking shows “delivered” but you cannot locate the package, please check around the property and ask household members, neighbors, or building staff. You should also contact the shipping carrier directly.

We’ll be happy to help review the available tracking information, but a “delivered” scan does not automatically qualify for a refund or replacement.

🚫 Non-Returnable and Non-Refundable Situations

We do not accept returns, exchanges, or refunds for:

  • Change of mind

  • Incorrect size or color selected by the customer

  • Personal fit preference

  • Minor color differences caused by screen settings

  • Normal manufacturing variations within the stated tolerance

  • Items that have been worn, washed, altered, or damaged after delivery

  • Gift cards

  • Custom or personalized products

  • Shipping delays outside our control

Sale items remain covered by our 30-Day Happiness Guarantee if they arrive damaged, defective, incorrectly printed, or different from what was ordered.

💳 Approved Refunds

If a refund is approved, it will be issued to the original payment method.

Original shipping charges are generally non-refundable unless the complete order was damaged, defective, incorrect, or confirmed lost in transit.

Banks and payment providers may require additional processing time before the refund appears in your account.

💚 Our Promise

We stand behind the quality of every Planty Tees order.

If something isn’t right, please reach out. We’ll listen carefully, review the situation fairly, and do our best to find an appropriate solution.

📩 Contact Us

For questions or order assistance, email:

info@plantytees.com